Frequently Asked Questions

How do I place an order?

Click on a Product Photo or Product Name to see more detailed information. To place your order, choose the specification you want and enter the quantity, and click ‘Buy Now’. Please enter the required information such as Delivery Address, Quantity Type etc. Before clicking “Place Order”, please check your Order Details carefully. If you want to add a new Delivery Address, click ” Add a new address”. If you want to edit a current Delivery Address, click ‘Edit this address’. After confirming your Order, you will be automatically taken to the Payment page.

What payment methods are accepted?

We accept all major credit cards such as Visa, MasterCard and American Express securely via PayPal, and so we do not store your credit card information.

What is your return policy?

Please note that all of our items are made by hand at the time of purchase. We do not have a warehouse or inventory. As such, we do not issue refunds on orders that have completed payment and shipped. Please make sure that sizes and items are correct before purchasing.

Exchanges (if applicable)
If you received a misprinted, damaged or defective item, we’ll happily replace it. Faulty items will be exchanged for the same type of product in the same size. To be eligible item must be unused and in the same condition that you received it. It must also be in the original packaging.

Since we print every product when it is ordered we CANNOT PROCESS SIZE EXCHANGES and/or offer a refund for buyer’s remorse. Please be sure to check our size chart before ordering or send us an email for questions. We only replace items if they are misprinted, defective or damaged. If you need to exchange it for the same item, send us an email detailing the damage and please include clear photos to: orders@thesavvyreporter.com and send your item to: 11025 Westlake Drive, Charlotte, NC 28273., United States. Once we process your email and your items have been returned we will gladly send a replacement at no cost to you. Items must be returned 14 days after the estimated delivery date.

Gifts
If the defective or damaged item was marked as a gift when purchased and shipped directly to you, you’ll receive a replacement item. Once the returned item is re

If the defective or damaged item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the replacement to him or her.

Shipping For Returned Items

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Can I Cancel / Modify My Order?

You may cancel/modify your order  24 hours after placing your order, after that we immediately begin processing your order. Since we print every product when it is ordered please make sure to confirm all order details prior to submitting the order. Please contact us at orders@thesavvyreporter.com for any questions regarding your order.

Still Have Questions?

We are happy to answer any additional questions you may have. Please contact us at: orders@thesavvyreporter.com